TootHillMedley is taking a short break
Reviews
Toot Hill Medley
Shop members
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Lois Addy
Owner, Maker, Designer
A thing of beauty is a joy forever: I have ideas, think about them, try them, test them, refine them, make them to last. Eventually they make it to my shop. A designer/maker and chartered tax adviser by trade.
Shop policies
When I buy, especially from the internet, I want to be sure that I am buying an item that is well made, properly finished and works as intended. To make sure that my products fit that profile I refine and road test my designs, maintain high standards of quality control and provide full care instructions.
Your purchase will be wrapped in clean new tissue paper with appropriate internal packaging, but the outside packaging is likely to be recycled to save on costs and landfill.
Accepted payment methods
Returns & exchanges
Payment
UK customers only may pay by personal cheque, however the item will not be despatched to you until the cheque has cleared (7 working days after banking). I recommend you send any personal cheque by 'signed for' post so that it can be tracked.
Overseas customers must pay via PayPal as the conversion fees for foreign currency are too expensive to allow me to accept other payment methods.
Shipping
I will send you a message to confirm once the package has been sent together with an estimated time of arrival. Any tracking information will be posted into PayPal where appropriate.
UK Customers - your purchase will be despatched by first class Royal Mail. If you would like 'signed for' delivery please include this in your message at checkout and I will issue a revised PayPal invoice with the additional cost added.
Overseas customers - your purchase will be despatched by 'airmail'. 'Signed for' is very expensive and not always effective (Royal Mail only tracks to UK borders, not beyond), but if you would like this option, please contact me before buying so we can work out the costs before you commit yourself to it!
Please note: All international customs fees and local taxes are the responsibility of the buyer. Any customs notices required by Royal Mail will be completed with the purchase value and nature of the product purchase details.
If a package is lost or damaged in the post, I will provide a full refund but require the buyer to co-operate in any claims for the loss/ any damages from the Royal Mail.
Additional policies and FAQs
Each product I sell is handmade by me in a smoke free home with an uninterested cat.
10% of the net profit from each product sold is given to charity.
My materials are:
New - purchased new
Processed - using new or recycled materials I have personally dyed or otherwise altered the base material before making the item (eg double and hand dying fabric, screen printing etc)
Recycled - purchased secondhand but properly cleaned and inspected for damage/ weaknesses before using in a product
End of Line - new materials which are now discontinued (and not repeatable)
Seconds - new materials which have flaws caused in manufacturing or subsequently. These are inspected for damage/ weaknesses before using in a product.
Fillings - all fillings used for products are new.
Natural materials - linen, cotton, wool, leather etc
Manmade materials - plastics, polyester, nylon etc.
Check out my blog for more details:
http://loisdesigns.blogspot.com